Terms of Service

1. TL;DR – what you are agreeing to

Snop helps you capture, organise and reuse prompts. You own what you put into it. We do not claim ownership of your prompts. Snop stores and processes them through a hosted backend so they can synchronise across your devices.

A few practical points:

• Keep your own copies of anything important. Synchronisation is useful, but it is not a legally binding promise from the universe that data can never disappear.
• Use Snop lawfully. Do not break the app, bypass paid features or use it to violate someone else’s rights.
• Subscriptions renew until cancelled. Apple handles billing, cancellation and refunds.
• Copied prompts leave Snop’s control. If you paste a prompt into an AI agent, coding tool or another service, that service’s terms and privacy practices apply.
• Generated titles are just labels. They may be imperfect and should not be treated as advice or authoritative output.

The more formal version follows.

2. About these terms

These Terms of Service (“Terms”) govern your use of the Snop application, its features, subscriptions and related services (“Snop”).

By downloading, purchasing, accessing or using Snop, you agree to these Terms. If you do not agree, do not use Snop.

Snop is distributed through Apple’s App Store. Your licence to use the application is also subject to Apple’s Licensed Application End User Licence Agreement (“Apple Standard EULA”) and applicable Apple Media Services terms. These Terms supplement, and do not replace, those Apple terms. If they conflict in relation to your App Store licence or Apple’s services, Apple’s applicable terms take priority.

Our Privacy Policy explains how information is processed when you use Snop.

3. Eligibility

You must be at least 16 years old to use Snop. If you are under the age at which you can enter into a binding contract where you live, a parent or legal guardian must review and agree to these Terms and approve any purchase for you.

If you use Snop on behalf of a company or other organisation, you confirm that you have authority to bind that organisation to these Terms. In that case, “you” includes the organisation.

You must have a compatible Apple device and Apple Account and comply with Apple’s applicable terms.

4. What Snop provides

Snop is a productivity tool for capturing, organising, editing, synchronising, copying and reusing prompts. Features may include projects, widgets, Siri and Shortcuts integration, cross-device synchronisation, on-device title generation and paid functionality.

Some features depend on your device, operating-system version, Apple Intelligence availability, internet connection, App Store availability or third-party services. Not every feature will be available on every device or in every region.

Snop is not designed for emergency, medical, legal, financial or other safety-critical use. You remain responsible for reviewing prompts and any output produced by tools in which you use them.

5. Your licence to use Snop

Snop is licensed, not sold. Subject to these Terms and the Apple Standard EULA, you may use Snop for personal purposes or your organisation’s internal business purposes on Apple-branded devices that you own or control, as permitted by Apple’s Usage Rules, Family Sharing and applicable volume-purchasing arrangements.

Except where applicable law or an open-source licence expressly allows it, you must not:

• copy, modify, distribute, sell, lease, sublicense or create derivative works from Snop;
• reverse-engineer, decompile, disassemble or attempt to derive its source code;
• remove ownership, copyright or trade-mark notices;
• make Snop available as a hosted or shared service for third parties;
• bypass subscriptions, entitlements, access controls or technical restrictions; or
• use Snop or its branding in a way that suggests endorsement or affiliation without our written permission.

All rights not expressly granted are reserved.

6. Your prompts and other content

You retain ownership of prompt text, titles, project names and other content that you create or store in Snop (“Your Content”).

You give Creative Crow and its service providers a limited, non-exclusive licence to host, cache, reproduce, transmit and otherwise process Your Content only as reasonably necessary to provide, secure, maintain and support Snop. This includes storing and synchronising Your Content through the InstantDB backend used by Snop. This licence ends when Your Content is deleted from our systems, subject to reasonable backup retention and legal obligations.

Creative Crow can technically access content stored in its hosted database. We do not routinely read Your Content and will limit access to authorised personnel where reasonably necessary for support, security, abuse prevention, legal compliance or protecting legal rights.

You are responsible for Your Content and for having the rights and permissions needed to create, store, copy and use it. In particular, you must not use Snop to:

• infringe another person’s intellectual-property, privacy, confidentiality or other rights;
• store or use material unlawfully;
• breach duties owed to an employer, client or other third party; or
• create, facilitate or distribute malicious software or unlawful instructions.

Snop may be used for confidential work, but you are responsible for deciding whether Snop, your devices and its hosted service providers meet your organisation’s security and compliance requirements. Avoid storing passwords, private keys, API credentials or other secrets. Snop is not a secrets-management service.

7. On-device AI features

On supported devices, Snop uses Apple’s on-device Foundation Models framework to suggest short titles for prompts. Your prompt is not sent to Creative Crow or a third-party AI provider for this feature.

Generated titles may be incomplete, inaccurate, unexpected or similar to material generated for someone else. You are responsible for reviewing and editing them. Creative Crow does not guarantee that generated titles are unique, accurate or suitable for a particular purpose.

You retain any rights you may have in a generated title, subject to applicable law and any rights held by others. We do not guarantee that a generated title is free from third-party claims.

8. External tools and services

Snop lets you copy prompts for use elsewhere. When you paste, dictate, share or otherwise provide a prompt to an AI agent, coding assistant, employer system or another third-party service, Snop no longer controls how that content is processed.

Your use of any external service is governed by that service’s terms, privacy policy and security practices. You are responsible for checking them and for ensuring that you are permitted to submit the content.

Snop is built using React Native and Expo and relies on hosted services including InstantDB for database synchronisation and Expo Application Services for application builds, distribution and updates. Those services operate under their own terms and may be changed, interrupted or discontinued. We remain responsible for Snop where required by law but cannot guarantee the uninterrupted availability of third-party infrastructure.

Snop also relies on Apple services including the App Store, Siri, Shortcuts and system dictation. RevenueCat helps us validate purchases and manage subscription entitlements. PostHog provides optional product analytics. Their data processing is described in our Privacy Policy.

9. Acceptable use

You must not:

• use Snop in breach of any applicable law or regulation;
• interfere with, damage or overload Snop or services it relies on;
• attempt to gain unauthorised access to another person’s account, device, data or subscription;
• introduce malware or use Snop to facilitate harmful or fraudulent activity;
• manipulate purchase records or falsely claim subscription entitlements;
• use automated methods to probe, scrape or abuse Snop or its supporting services; or
• help another person do any of these things.

Nothing in these Terms prevents activities that applicable law expressly permits and does not allow us to prohibit.

10. Subscriptions and paid features

Snop may offer free and paid features. The available subscription plan, duration, price, currency, trial or introductory offer and included features will be displayed before you confirm a purchase.

Subscriptions purchased through Snop are processed by Apple and linked to your Apple Account. Apple, not Creative Crow, receives and processes your payment details.

Unless the purchase screen states otherwise:

• subscriptions renew automatically at the end of each billing period until cancelled;
• Apple charges your chosen payment method through your Apple Account;
• you must cancel before the end of the current billing period to avoid the next charge;
• deleting Snop does not cancel a subscription;
• if a free trial converts into a paid subscription, Apple will charge the displayed price unless you cancel before the trial ends; and
• access to paid features may end if payment fails, a subscription expires or Apple or RevenueCat cannot verify your entitlement.

Prices may change. Apple will provide any notice or request for consent required for a price change. If you do not accept a change where consent is required, the subscription may expire at the end of the current billing period.

We may change which features are included in future subscription offerings. We will not remove paid access that we expressly promised for your current billing period unless necessary for security, legal compliance or circumstances outside our reasonable control. Where appropriate, we will work with Apple to provide a proportionate remedy.

11. Cancellation, refunds and restoring purchases

You can manage or cancel your subscription through your Apple Account subscription settings. Cancellation normally takes effect at the end of the current paid period, and you can continue using paid features until then unless Apple states otherwise.

Creative Crow cannot directly cancel an App Store subscription or issue an App Store refund. Refund requests are handled by Apple and are subject to Apple’s rules and applicable consumer law. You can request a refund at reportaproblem.apple.com.

Where available, you can use Snop’s restore-purchases function or Apple’s systems to restore an eligible purchase. Restoring requires the Apple Account associated with that purchase and may depend on Apple and RevenueCat services.

Nothing in this section limits any statutory cancellation, refund or consumer rights that apply where you live.

12. Storage, synchronisation and backups

Your Content may be cached on your device and is stored and synchronised through the InstantDB backend operated for Snop. Removing Snop from one device does not by itself delete content already held in the hosted database.

Synchronisation is not the same as an independent backup. Changes and deletions may propagate across devices, and software defects, device loss, account problems, service outages or user error can result in lost or unavailable content.

You are responsible for keeping separate copies of prompts that are important to you. We may be able to assist with retrieving, exporting or deleting content associated with you, but we do not guarantee that deleted, corrupted or overwritten content can be recovered.

Cancelling a subscription does not automatically delete Your Content. You can delete prompts and projects in Snop and, where available, delete your account. You may also contact us as described in our Privacy Policy. Deletions may remain temporarily in service-provider backups before being overwritten under normal backup schedules.

13. Updates and availability

We may release updates through the App Store or Expo Application Services that fix problems, improve Snop, add or remove features, or maintain compatibility with supported platforms and services. Some updates may be required for continued use, security or subscription verification.

We aim to provide Snop with reasonable care and skill, but we do not promise that it will always be available, uninterrupted, error-free or compatible with every future device or operating-system version.

We may suspend or discontinue all or part of Snop. If we discontinue a paid feature before the end of a current subscription period, we will honour the remaining period where reasonably possible or work with Apple to provide an appropriate remedy, subject to applicable law.

14. Suspension and termination

You may stop using Snop at any time. You remain responsible for cancelling any active subscription through Apple.

We may suspend access to paid or connected features, or terminate your right to use Snop, if:

• you materially or repeatedly breach these Terms;
• a purchase is refunded, reversed, fraudulent or cannot be verified;
• suspension is reasonably necessary to protect Snop, users or third parties;
• we are required to do so by law or by Apple; or
• we discontinue Snop.

Where reasonable, we will give notice and an opportunity to correct a breach. Serious misuse, fraud or security threats may result in immediate action.

Termination does not automatically delete Your Content from your devices or Snop’s hosted database. Sections intended by their nature to continue, including ownership, liability and governing-law provisions, survive termination.

15. Intellectual property and feedback

Snop, including its software, design, branding, documentation and other materials, is owned by Creative Crow or its licensors and is protected by intellectual-property laws.

If you send us ideas or feedback, you allow us to use them to improve or develop Snop without payment or obligation to you. This does not transfer ownership of Your Content to us. Please do not send confidential information as feedback.

If a third party claims that Snop infringes its intellectual-property rights, Creative Crow, not Apple, is responsible for investigating and addressing that claim to the extent required by law and Apple’s applicable terms.

16. Consumer rights and warranties

If you use Snop as a consumer, you have mandatory rights under the laws that apply to you. Nothing in these Terms excludes or restricts those rights.

In the United Kingdom, this includes rights relating to digital content and services being as described, of satisfactory quality, fit for a disclosed purpose and provided with reasonable care and skill, where those requirements apply.

Except for rights and warranties that cannot lawfully be excluded, Snop is provided on an “as available” basis. We do not guarantee that Snop will meet every requirement, that generated titles will be accurate, or that InstantDB, Expo or other third-party services will always operate without interruption or data loss.

If Snop fails to conform to an applicable warranty, you may notify Apple and Apple may refund the purchase price paid for the application where required under Apple’s terms. To the maximum extent permitted by law, Apple has no other warranty obligation regarding Snop. Creative Crow remains responsible for other claims, losses or remedies attributable to Snop where required by law.

17. Our liability

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of obligations that cannot lawfully be excluded; or
• any other liability that applicable law does not permit us to limit.

If you are a consumer

We are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, avoidable loss caused by your failure to follow reasonable instructions, or business losses arising from consumer use.

If you use Snop for business

To the maximum extent permitted by law, Creative Crow is not liable for indirect or consequential loss, loss of profit, revenue, business, anticipated savings, goodwill or opportunity, or loss or corruption of data.

Our total aggregate liability arising from Snop or these Terms is limited to the greater of £50 and the amount you paid for Snop during the 12 months immediately before the event giving rise to the claim.

The limitations in this section apply regardless of the legal basis of the claim, but only to the extent permitted by law.

18. Privacy

Our Privacy Policy forms part of these Terms and explains how Snop processes information, including hosted content, synchronisation records, optional analytics, purchase information and support communications.

19. Changes to these terms

We may update these Terms to reflect changes to Snop, our business, service-provider or App Store requirements, or applicable law.

We will update the date at the top and provide reasonable notice of material changes through Snop or another appropriate channel. Changes will apply from the stated effective date. If you do not agree to updated Terms, you must stop using Snop and cancel any subscription before its next renewal.

Changes will not retrospectively remove rights or remedies that you have already accrued.

20. Governing law and disputes

These Terms are governed by the laws of England and Wales.

If you are a consumer, this choice does not remove mandatory protections given to you by the law of the country where you live, and you may bring proceedings in any court that applicable consumer law permits.

If you use Snop for business, the courts of England and Wales have exclusive jurisdiction over disputes arising from these Terms.

Please contact support@creativecrow.io first so we can try to resolve a problem informally.

21. Apple-specific terms

You and Creative Crow acknowledge that:

• these Terms concerning Snop are between you and Creative Crow, not Apple;
• Creative Crow, not Apple, is responsible for Snop and its content, maintenance, support and product claims;
• Apple has no obligation to provide maintenance or support for Snop;
• you must comply with applicable third-party terms when using Snop;
• Apple and its subsidiaries are third-party beneficiaries of the terms governing your licence to Snop and may enforce those terms against you; and
• Creative Crow, not Apple, is responsible for addressing claims that Snop or your possession and use of it infringe a third party’s intellectual-property rights.

You represent that you are not located in a country or region subject to a United States Government embargo or designated as supporting terrorism, and that you are not listed on a United States Government list of prohibited or restricted parties.

22. Who we are and how to contact us

Snop is provided by Creative Crow Ltd, a company registered in England and Wales under company number 15080594.

Questions, complaints, support requests and legal notices about Snop should be sent to:

Creative Crow Ltd
210 Green Lanes
London N4 2HA
United Kingdom

support@creativecrow.io
creativecrow.io

Related documents

• Snop Privacy Policy
• InstantDB Terms
• Expo Terms of Service
• Apple Standard EULA
• Apple Media Services Terms and Conditions
• Apple subscription cancellation guidance
• Apple refund guidance