The necessary detail

Privacy Policy

The plain-English detail on what Snop processes, where it is stored and the choices you control.

Effective 20 July 2026 · Last updated 20 July 2026

Snop is provided to you by Creative Crow Ltd (UK).

1. TL;DR

Your prompts are yours. Snop stores and synchronises them through InstantDB so they are available across your devices. Creative Crow and our database provider process your content to provide Snop, but we do not sell it, use it for advertising, put it into product analytics or use it to train AI.

Your content is stored for sync. Prompt text, titles and projects are cached on your devices and stored in Snop’s hosted InstantDB database.
Access is restricted. We use access rules and operational controls designed to keep each person’s content separate. Authorised Creative Crow personnel may access stored content only where reasonably necessary for support, security, abuse prevention or legal compliance.
Analytics is limited and optional. PostHog receives pseudonymous usage events only if you enable analytics, never your prompt text, titles, project names or clipboard contents.
Payments reveal very little to us. Apple handles payment details and RevenueCat receives only the information needed to manage purchase and subscription status.
No advertising business hiding in the bushes. We do not sell personal data, serve advertising or track you across other companies’ apps and websites.

The rest of this policy contains the detail – because “we do not do anything weird with your data” is reassuring, but apparently not a complete legal document.

2. Information Snop processes

Content you create

Snop stores the information you choose to enter, including:

prompt text;
generated or edited prompt titles;
project names and the prompts assigned to them;
dates when prompts and projects were created or updated; and
whether and when a prompt was copied or marked as used.

Snop is built with React Native and Expo. Content may be cached locally on your device so the app can remain useful with an unreliable connection. It is also sent to and stored in the InstantDB backend that Creative Crow uses to synchronise content between your devices.

Creative Crow is responsible for this processing and can technically access data held in its InstantDB project. We do not routinely read your prompts. Access is limited to authorised personnel and only where reasonably necessary to operate, secure or support Snop, investigate misuse, comply with law or protect legal rights.

Please avoid storing passwords, private keys, API credentials or other secrets in Snop. Although we use safeguards designed to protect your content, Snop is a synchronised productivity service rather than a secrets manager.

Account and synchronisation information

Snop processes identifiers needed to associate your data with you and your devices. Depending on the sign-in or access method available in the app, this may include a pseudonymous user identifier, installation identifier, authentication token and basic account information that you choose to provide. We also process synchronisation records such as timestamps, record identifiers and connection or error information.

InstantDB may process your content, identifiers, IP address, device and connection information, and service logs on our behalf to host, secure and synchronise the database. InstantDB enforces the access rules configured for Snop, but no permission system or hosted service can be guaranteed completely secure.

On-device title generation

On supported Apple devices, Snop may create a short title from your prompt using Apple’s SystemLanguageModel in the Foundation Models framework. The model used by Snop runs on your device. Your prompt is not sent to Creative Crow or a third-party AI provider for this feature, and we do not use your content to train AI models.

If the model is unavailable, Snop uses the first line of your prompt as its title.

Siri, Shortcuts and dictation

If you create a prompt using Siri, Shortcuts or system dictation, Apple processes the spoken or typed input according to your Apple settings and Apple’s privacy terms. Snop receives the resulting text and stores and synchronises it in the same way as any other prompt.

Expo Application Services

We use Expo Application Services (“EAS”) to build, distribute, update and monitor the React Native application. Expo states that its application services concern application code rather than prompt content. If Snop uses EAS Update or related services, Expo may process technical information such as your operating-system version, IP address, a random installation token, update requests, performance information and error logs. Snop does not intentionally send your prompts or projects to Expo through EAS.

Product analytics

We use PostHog to understand how people use Snop and to improve reliability and product decisions. Analytics may include:

a randomly generated, pseudonymous installation identifier;
events such as opening the app, creating or copying a prompt, using a feature, or encountering an error;
app version, operating-system version, device type and language;
timestamps, session duration and general screen or feature usage; and
network information such as an IP address, which may reveal an approximate country or region.

We do not send prompt text, prompt titles, project names, clipboard contents, contact details or precise location to PostHog. We do not use PostHog session replay, advertising profiles or cross-app tracking, and we do not identify analytics with your name or email address.

Analytics is off by default and is enabled only if you choose to enable it. You can change your analytics choice at any time in Snop’s settings. Withdrawing consent does not affect processing that took place before withdrawal.

Purchases and subscriptions

Purchases are processed by Apple through the App Store. Creative Crow does not receive your payment-card details.

We use RevenueCat to validate purchases and manage subscription entitlements. RevenueCat may process:

an automatically generated App User ID;
device type, platform, operating system and app version;
App Store receipt and transaction information;
products purchased, subscription status, renewal and expiry dates;
the time the app last contacted RevenueCat; and
country inferred from the connection’s IP address.

We do not send your prompt or project content, advertising identifier or contacts to RevenueCat. Apple and RevenueCat each process information under their own terms and privacy documentation.

Support communications

If you contact us, we process the information you choose to provide, such as your email address, message, attachments and relevant troubleshooting information. Please do not send prompt content unless it is necessary for your support request and you are comfortable sharing it with us.

Clipboard

Snop can copy a prompt to your device’s clipboard when you ask it to. Snop writes the selected prompt to the clipboard but does not read unrelated clipboard contents.

3. Why we process information and our lawful bases

Under UK data-protection law, we rely on the following lawful bases:

Providing Snop, synchronisation and account features: performance of our contract with you.
Managing purchases, subscriptions and entitlements: performance of our contract, compliance with legal obligations, and our legitimate interests in preventing fraud and providing paid features.
Product analytics: your consent where required. Where local law permits analytics on another basis, our legitimate interest is understanding and improving Snop while collecting as little information as possible.
Responding to support requests: performance of our contract and our legitimate interests in providing support and resolving problems.
Security, fraud prevention and legal compliance: our legitimate interests and compliance with legal obligations.

Where we rely on legitimate interests, we consider the nature of the information, the safeguards applied and your reasonable expectations. You may object to this processing as described below.

We use the following service providers only where needed to provide Snop:

InstantDB / Instant – hosted database, authentication where enabled, offline synchronisation and related infrastructure;
650 Industries, Inc. / Expo – application builds, distribution, updates and associated technical services;
Apple – App Store payments and device services including Siri, Shortcuts and system dictation;
PostHog, Inc. – optional pseudonymous product analytics; and
RevenueCat, Inc. – purchase validation and subscription management.

We may also disclose limited information to professional advisers, regulators, courts or law-enforcement authorities where reasonably necessary and permitted by law, or as part of a merger, acquisition or sale of the business with appropriate safeguards.

We do not sell or rent personal data. We do not share personal data for targeted advertising.

5. International transfers

InstantDB, Expo, RevenueCat and some of their service providers are based in or may process information in the United States and other countries outside the United Kingdom. We use PostHog’s European hosting region for analytics, although PostHog and its service providers may still process limited information elsewhere. Apple processes information in accordance with your device, account settings and its privacy terms.

Where personal data is transferred outside the United Kingdom or European Economic Area, we use recognised safeguards where required, including adequacy regulations, the UK International Data Transfer Addendum, the EU Standard Contractual Clauses and, where applicable, participation in the relevant Data Privacy Framework.

You can contact us for more information about the safeguards used for a particular transfer.

6. How long information is kept

Prompt and project content: kept in Snop’s hosted database and device caches until you delete it, delete the associated account where that option is available, or ask us to delete it. Deletions may remain for a limited period in provider backups before being overwritten under normal backup schedules.
Account and synchronisation records: kept while needed to provide your account and cross-device sync, and for a limited period afterwards for security, dispute resolution or legal compliance.
Expo update and technical data: kept according to the EAS services we use and Expo’s retention practices. Expo states that EAS Build logs and artefacts are normally stored for up to 90 days.
Analytics: identifiable or pseudonymous event-level analytics is kept for no longer than 12 months, after which it is deleted or irreversibly aggregated.
Purchase and entitlement information: kept while needed to provide and restore your subscription, resolve disputes, prevent fraud and meet legal, tax or accounting obligations. Relevant records may normally be retained for up to six years after our relationship ends.
Support messages: normally kept for up to 24 months after the request is resolved, unless a longer period is needed for an ongoing dispute or legal obligation.

We may retain anonymous, aggregated statistics that can no longer identify you.

7. Your choices and controls

You can:

edit or delete prompts and projects within Snop;
manage or delete your Snop account where that option is available;
ask us to help export or delete information associated with you;
manage or cancel your subscription in your App Store subscription settings;
enable or disable analytics in Snop’s settings; and
stop using Snop and remove it from your devices.

Removing the app from a device does not by itself delete content already synchronised to InstantDB. Use the deletion controls in Snop or contact us at support@creativecrow.io. We may need information that allows us to verify your identity and locate the correct records.

8. Your privacy rights

Depending on where you live, you may have rights to:

ask for access to personal data we hold about you;
ask us to correct or delete it;
restrict or object to its processing;
receive personal data you provided in a portable format;
withdraw consent at any time where processing is based on consent; and
complain to a data-protection authority.

To exercise a right, email support@creativecrow.io. We may need to verify your request. Some rights are subject to legal limitations.

Your right to object: You may object at any time to processing based on our legitimate interests by contacting us. We will stop unless we have compelling legitimate grounds to continue or the processing is needed for legal claims.

If you are in the United Kingdom, you may complain to the Information Commissioner’s Office. We would appreciate the opportunity to address your concern first.

9. Security

We use reasonable technical and organisational measures designed to protect the information we process. These include access rules in InstantDB, restricted administrative access, secure network connections, device storage protections, provider security controls, and procedures intended to prevent unauthorised access, alteration or disclosure.

Expo states that data handled through EAS is encrypted in transit and at rest. InstantDB provides configurable permission rules that are enforced for database reads and writes. We remain responsible for configuring those rules appropriately.

No system is completely secure. You are responsible for protecting your devices, account credentials and device passcodes, and for deciding what information to place in your prompts.

10. Children

Snop is a general productivity tool and is not directed at children under 16. We do not knowingly ask children for personal information. If you believe a child has provided personal data to us, contact us so we can investigate and take appropriate action.

11. Changes to this policy

We may update this policy as Snop changes or legal requirements develop. We will update the date at the top and, where a change materially affects your rights or how we use personal data, provide an appropriate notice in the app or through another reasonable channel.

12. Who we are and how to contact us

Snop is provided by Creative Crow Ltd (“Creative Crow”, “we”, “us” or “our”), a company registered in England and Wales under company number 15080594. Creative Crow is the data controller for the personal data described in this policy where applicable.

Questions or privacy requests can be sent to:

Creative Crow Ltd
210 Green Lanes
London N4 2HA
United Kingdom

support@creativecrow.io
creativecrow.io